Legal

Refund and Cancellation Policy

Last updated: July 21, 2026

Plain-language template. This document is a general template written to be readable, not legal advice. If you are a host using GreetScreen, review your own obligations with your attorney.

Cancelling your subscription

You can cancel any time from your GreetScreen billing page. Cancelling stops the next renewal. Your account stays active until the end of the billing period you already paid for.

Refunds

We do not offer partial-month or partial-year refunds for time you did not use, unless required by law. If you are on an annual plan and cancel mid-term, your subscription continues through the end of the paid year and does not renew.

Exceptions

If something clearly went wrong on our side, like a duplicate charge or a billing error, email info@cedricdossou.com and we will make it right. We consider good-faith refund requests case by case, especially in the first 14 days after a first purchase.

Failed payments

If a renewal payment fails, Stripe will retry a few times. If it keeps failing, we may pause the service until billing is fixed. Guest-facing screens for that account may show a paused state.

How to cancel step by step

  1. Sign in to GreetScreen.
  2. Open the admin dashboard.
  3. Go to the billing section and choose "Manage subscription."
  4. In the Stripe billing portal, click Cancel plan.

Contact

Need help? Email info@cedricdossou.com.

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